Billing and Revenue Recognition Platform – Cloud Provider

One of the World Leading Cloud service provider, primarily offering the services in NAM and UK regions .

About the Client

One of the World Leading Cloud service provider, primarily offering the services in NAM and UK regions . The "Fanatical Support" is the backbone for the company and offers cloud services in various domains like Web hosting, Ecommerce, Hybrid Cloud, Microsoft Azure etc.

About the Project

As part of the "Global Transformation" Program, company envision to implement a “Global Billing System”, the key idea behind the program is to improve the Customer ‘CEX” (Customer Experience) quotient

Business Objective

  • Enhanced Service Offering will reduce the Time-To-Market.
  • Single Centric "Support Team" for the Global Clients.
  • Revenue Growth offering the "Tailor Made" customer specific product portfolio.
  • Provision of Billing as a “Service” in the cloud platform
  • Multi-currency support for Billing and Revenue Capture Life cycle.

Implementation Highlights and Achievements

  • A generic solution based on Oracle BRM 7.5 with
    • Migration of the heterogeneous Billing systems to the consolidated “Global Billing” System
    • Provision of Generic Product Catalogue API, enables the easy integration for Tailor Made Product Catalogue
    • Multicurrency support
    • Enhanced Custom Usage Rating to support wide variety rating attributes
    • Custom GL and Revenue Reporting
  • Followed the Generic and Reusable Migration Approach
  • Played a vital role in the “near-shore” RDC setup and successfully delivered the critical projects before the milestone
  • Improved Revenue Tracking

Business benefits

  • Reduce Total Cost of Ownership by eliminating multiple silos
  • Reduce Total Cost of Ownership by eliminating multiple silos
  • Single system globally for all the services for customer, service and revenue management