Convergent Charging and Billing Platform – CSP in Taiwan

Asia-based telecommunication services provider. The Company operates its businesses through the provision of urban network, remote distance network, international network, the fourth and third generation mobile phone and telecommunication services.

About the Client

Asia-based telecommunication services provider. The Company operates its businesses through the provision of urban network, remote distance network, international network, the fourth and third generation mobile phone and telecommunication services.

About the Project

The company envisions implementing a single convergent charging, billing & revenue recognition platform supporting their telecommunication services. The goal is to enable all related offerings, to be supported from this single convergent charging, billing and revenue management platform. Covalense will help customer to launch 4G services and migrate existing 4G subscribers on to new platform, as part of Phase 1. Also Covalense will help in setting up AR platform, which will help Customer to migrate remaining 3 million 3G subscribers to new platform.

Business Objective

  • Tapping Increasing revenue potentials and reducing operational costs by consolidating business processes and systems- Convergent Charging and Billing platform which is scalable and robust
  • Adapting quickly to changing market demands and competitive pressures with a future-proof solution that enables rapid launch of new service offerings and business models - Enabling the new business models for monetizing 3G, 4G and FTE services
  • Acquiring and retaining the right customers by offering high margin, high-value services and increasing customer loyalty with customer-focused billing options - Ability to create personalized offers in quick time
  • Eliminate the bill shock disputes and henceforth the revenue leaks by moving closer towards real-time charging

Implementation Highlights and Achievements

  • Demonstrated performance of Oracle stack (ECE, BRM) by exceeding the expectation from performance SLAs for rating and billing of 3.5 million subscribers
  • Implementation of Convergent Charging and Revenue Management Solution based on new Oracle Communications suite of products - Oracle PDC, OCOMC, ECE, BRM and BI
  • Migration of 3 million individual and corporate customers from BSCS to Oracle BRM
  • Making the system ready for parallel run in 4 months’
  • A standards-based, future proof, high performing and horizontally scalable solution
  • The customizations in legacy have been replaced with OOB configuration in the new system
  • Implementation of SIT test case automation using cTAF (Covalense Test Automation Framework)

Business benefits

  • Improving the time to market for new 4G offering
  • Readiness for next phase, the complete online charging phase to eliminate bill shock and revenue leakage due to that
  • Better maintainability with OOB configurations
  • Horizontally scalable solution to meet any performance demands of future
  • Regression test automation
  • Flexibility in generating single or multiple bills for telco and non-telco services, this was a limitation in the legacy